RETURNS
If you'd like to return an item, please contact us using the form below. We will then provide you with the return address and all the necessary information to initiate the return. The original order value will be returned to your original payment method once all the goods have arrived at our warehouse and they are inspected by our team. We’ll send an email confirmation once we’ve processed your refund.
All items must be returned in their original condition, including manufacturer packaging, tags, documentation and any accessories within 14 days of the delivery date. Return shipping costs are supported by the customer.
SHIPPING
UNITED KINGDOM
Over £75: FREE
Express 1-2 working days: £9.95
Standard 2-5 working days: £3.95
EUROPE
Over £75: FREE
Express 1-3 working days: £15
Standard 5-7 working days: £8
INTERNATIONAL
Over £150: FREE
Express 1-4 working days: £25
Standard 7-21 working days: £15
DUTIES & TAXES
Our items are dispatched from the UK, but please rest assured, you will not incur extra charges or duties on your orders from us. All charges are paid for by us at the point of dispatch. If however you experience any issues or extra charges on your order, please contact us via info@emily-carter.co.uk and we will cover this for you.